Covid-19 Update - Wales
To protect the safety and wellbeing of the bereaved, our teams and funeral director colleagues, we are closely monitoring government guidelines in Wales. We are continuing to maintain many of the good practices established throughout the pandemic as follows:
- There is a maximum cap on the number of attendees at funeral services, dependant upon venue capacity (in order to allow for social distancing) and we must endeavour to avoid any crowding, and therefore will not exceed a comfortable number of mourners seated within the chapel for everyone’s safety. Please contact your funeral director or crematorium direct for confirmation of exact capacity.
- Mourners standing outside the chapel must also follow social distancing guidance as far as possible.
- We will continue to encourage as many mourners as possible to attend remotely by using our webcasting facilities.
- The wearing of face coverings in all indoor public places remains a legal requirement. This applies to everyone aged 12 and over unless an exemption applies;
- We continue to encourage the use of hand sanitiser in and around our buildings;
- We continue to ensure that where possible we have doors and windows open as much as we can to allow for good airflow and ventilation throughout our buildings;
- Due to the possible transmission risk of covid-19 via aerosol droplets, singing will continue to be not permitted;
- Mourners are still urged to minimise social contact with others.
- We continue to offer the use of the NHS Track and Trace posters to enable all visitors to ‘check-in’ at our premises, however, it is not a legal requirement for people to use it.
- We are able to offer the witness charging of coffins as normal (face coverings must worn)
- We will not return hymn books to our chapels until a later date.
- We now allow for curtains to remain open and for mourners to walk up to the coffin to touch/place flowers.
- We remain happy for donations and collections to be carried out by the Funeral Directors using their own donation boxes or encourage families to make use of online charitable giving sites.
- We ensure that regular cleaning is undertaken in between services to multi-touch points (e.g. door handles, lecterns, catafalques, backs of pews)
- We carry out a deep clean of the chapel at the end of every working day so that our chapels are ready for the following day.
Our response to coronavirus (COVID-19)
Our customers, colleagues and communities are at the heart of what we do. Therefore in light of the developing Covid-19 situation, we will be posting information on what action we are taking based upon recommendations by the Government.
In line with government updates and current restrictions, we have limited our chapel capacity. Please contact the office directly for the latest capacity advice.
During the current situation, we appreciate that it may be difficult to decide on a fitting tribute for your loved ones while our offices are closed. We know that finding a special way for you to remember and mourn is extremely important, and we understand that you may be thinking about what options are available to you at this time.
Whilst our offices are closed, we’d like to reassure you that our trained colleagues are still available to assist you in finding your loved ones’ lasting tribute.
If you’d like us to contact you to discuss this further, or to ask any questions you may have, please complete the enquiry form on the Brochure Request page where you can also download a digital version of our Memorial Brochure.
Memorials update – 28 July 2021
Due to events beyond our control resulting from significantly delayed shipments from overseas, memorial orders are currently being received later than expected. We apologise for any inconvenience this may cause. We are endeavouring to limit any disruption to a minimum.
If you are considering purchasing a memorial, we encourage you to place your order at the earliest opportunity to ensure its installation as early as possible.
Thank you for your understanding. If you have any enquiries, please contact the Crematorium Office.